Frequently Asked Questions

• Doctor’s referral or memo (if available)

• Investigation reports such as X‑ray, MRI, or other medical reports

• Running shoes if you are being seen for running‑related injuries

• The affected areas will need to be exposed for examination and treatment (be prepared for manual therapy!). If you are coming in for the lower body, it is best to have shorts available. If you are coming in for the shoulder/neck region, we encourage for women to wear a top that exposes the shoulder blade area.

• It is best to come in comfortable loose workout clothes.

Each session is 45- or 60-minutes duration, depending on your condition. This allows adequate time for assessment, diagnosis, and treatment. If you have more than one area to address, such as multiple problems or injuries, it is recommended to book an extended consultation (e.g., a 60-minute appointment). This ensures adequate time to thoroughly assess and address each issue. Please inform us when scheduling your appointment if you require an extended consultation. They will arrange the appropriate session for you.

• The short answer is yes. Our physiotherapy sessions are licensed by the Allied Health Professions Council (AHPC).

• However, each insurance company has its own policy requirements. It’s important to check with your provider before booking to confirm whether your sessions are eligible for a claim. 

• Some insurers may require a doctor’s referral before physiotherapy can be claimed. If that’s the case, this can be easily arranged by visiting a general practitioner in person or via teleconsultation.

• If you have any questions, please reach out to us directly. We’re happy to assist. You can check our quick guide here.